Privacy Policy

zben7 collects personal information through several channels: directly from you when you register an account or complete our KYC process, automatically through your use of the Platform, and from third-party service providers involved in payment processing and identity verification. The categories of personal data we collect are described below.

1.1 Information You Provide Directly

When you create a zben7 account, you are required to provide certain mandatory information. You may also provide additional information voluntarily during your use of the Platform:

• Identity information: Full legal name, date of birth, and nationality.
• Contact information: Email address, mobile phone number, and residential address in Bangladesh (including district, division, and postal code).
• Identity verification documents: Copies of your National Identity Card (NID), passport, driving licence, or other government-issued document submitted during KYC verification.
• Financial information: Payment method details (bKash wallet number, Nagad number, Rocket number, Upay number, bank account details, Visa or Mastercard details) necessary for processing deposits and withdrawals. Full card numbers are not stored by zben7; payment credentials are handled by our certified payment processors.
• Communication records: Content of any messages you send to the zben7 support team via email or live chat, including any attachments you submit.
• Responsible gaming preferences: Deposit limits, session time limits, and self-exclusion requests you set through your account settings.

1.2 Information Collected Automatically

When you access zben7.net, certain technical information is collected automatically by our servers and analytics infrastructure:

• Device information: Device type, operating system, browser type and version, screen resolution, and device language settings.
• Network information: IP address, internet service provider (ISP), and approximate geographic location derived from your IP address.
• Usage data: Pages visited, time spent on each page, game sessions initiated and completed, betting and wagering activity, login timestamps, and session duration.
• Cookies and similar technologies: Data collected via cookies, pixel tags, and local storage as described in Section 4 of this Policy.

1.3 Information from Third Parties

zben7 may receive personal information about you from third-party partners in connection with identity verification, fraud prevention, and payment processing. This may include data from KYC verification services, credit reference agencies, and payment providers such as bKash, Nagad, Rocket, and Upay. We use this data solely for the purposes described in Section 2 of this Policy.

zben7 processes your personal data only for legitimate, specified purposes. We do not sell your personal information to third parties. The legal bases and purposes for which we use your data are set out in the table below.

Where we rely on your consent as the legal basis for processing (for example, sending you promotional emails about upcoming BPL season offers, Eid bonuses, or special slot tournaments), you have the right to withdraw that consent at any time by updating your communication preferences within your account settings or by contacting [email protected].

zben7 does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Automated systems may flag accounts for review (for example, in fraud or AML screening), but all consequential account decisions — such as suspension or closure — involve review by a member of the zben7 compliance team.

zben7 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only where necessary to operate the Platform, comply with legal obligations, or protect the safety and integrity of the gaming environment. The categories of third parties with whom we may share data are described below.

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum financial and identity information necessary to execute and verify your deposit and withdrawal transactions. These providers are bound by their own strict data security standards.
• Identity verification providers: Third-party KYC and age-verification service providers receive copies of identity documents you submit during account verification. These providers are contractually prohibited from using your data for any purpose other than the verification service they are providing to zben7.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and anonymised player identifier when you launch one of their games. These providers do not receive your full name, contact details, or payment information directly from zben7.
• Fraud prevention and AML compliance: We may share data with fraud detection services and financial intelligence tools where we have a reasonable suspicion of fraudulent activity or money laundering. Where required by applicable standards, we may report activity to relevant financial intelligence authorities.
• Legal and regulatory authorities: zben7 will disclose personal data in response to a valid legal request, court order, or regulatory demand where we are required to do so. We will notify affected players of such disclosures where permitted by law.
• Business successors: In the event of a merger, acquisition, or transfer of zben7's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the successor entity prior to your data being transferred.

zben7.net uses cookies and similar client-side storage technologies to ensure the Platform functions correctly, to maintain your session while you are logged in, and to gather aggregated analytics data that helps us understand how players interact with the site. This section explains what types of cookies we use and how you can manage them.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential to the basic operation of the Platform, including maintaining your logged-in session and preventing fraudulent session hijacking. All other cookie categories may be managed through your browser's privacy settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please be aware that disabling functional or analytics cookies may affect your experience on zben7.net — for example, your display preferences may not be saved between sessions.

zben7 does not use cookies to track your activity on third-party websites outside of zben7.net. We do not participate in cross-site advertising networks or behavioural advertising programmes.

zben7 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to, 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, regular automated security scans, and strict internal access control policies.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data security incident that poses a material risk to your rights or interests, zben7 will notify affected players without undue delay by email to their registered address, and will take all reasonable steps to contain and remediate the incident.

Player data is stored on servers located in secure data centre facilities. Data may be processed by our third-party service providers in locations outside Bangladesh where appropriate safeguards — including contractual data protection clauses — are in place to ensure your information receives a consistent level of protection regardless of where it is processed.

As a player on the zben7 Platform, you have a number of rights with respect to the personal information we hold about you. These rights are described below. To exercise any of these rights, contact the zben7 privacy team at [email protected] with the subject line "Privacy Rights Request" and include your registered full name, email address, and a description of the right you wish to exercise.

• Right of access: You may request a copy of all personal data that zben7 holds about you. We will provide this information in a structured, commonly used format within a reasonable timeframe following identity verification.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as contact number and address may be updated directly through your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you believe the data has been processed unlawfully. Please note that certain data must be retained by zben7 for legal compliance purposes (see Section 7) and cannot be deleted upon request during the mandatory retention period.
• Right to restrict processing: You may request that zben7 restrict the processing of your data while a dispute regarding its accuracy or legality is being resolved.
• Right to data portability: Where zben7 processes your data on the basis of your consent or a contractual relationship, you may request that we provide your data in a machine-readable format suitable for transfer to another service provider.
• Right to object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of a valid objection, zben7 will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

zben7 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and compliance obligations. The following retention periods apply to the main categories of data we hold:

When your personal data reaches the end of its applicable retention period, it is securely deleted or anonymised so that it can no longer be associated with you. Anonymised, aggregated data (for example, aggregate game performance statistics that contain no individual identifiers) may be retained indefinitely for business analysis purposes.

If you close your zben7 account voluntarily, your actively accessible account data will be immediately deactivated. However, underlying records required for AML, fraud prevention, and financial compliance purposes will continue to be stored for the minimum legally required retention periods as set out in the table above.

zben7 reviews this Privacy Policy on a regular basis to ensure it accurately reflects our data practices and remains aligned with applicable privacy standards. We reserve the right to update or modify this Policy at any time. When we make changes, the revised Policy will be published at zben7.net/privacy-policy with an updated effective date at the top of the document.

Where changes to this Policy are material — for example, where we add a new category of data collection, introduce a new processing purpose, or engage a new category of third-party processor — we will notify registered players by email to their registered address at least 14 days before the revised Policy takes effect. For minor or administrative changes (such as updating contact details or clarifying existing language), no advance notice will be given, but the updated effective date will indicate that a revision has occurred.

Your continued use of the zben7 Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change to this Policy, you have the right to close your account before the revised Policy takes effect by contacting [email protected].

For any questions or concerns about this Privacy Policy, your personal data, or how to exercise your privacy rights, please contact the zben7 privacy team at: [email protected]. We are available to respond to privacy enquiries during Bangladesh Standard Time (UTC+6) business hours, Monday through Saturday.