Terms & Conditions

By accessing zben7.net, navigating any part of the Platform, creating a player account, making a financial transaction, or placing any wager, you enter into a binding legal agreement with zben7 under these Terms. This agreement is effective from the date of your first interaction with the Platform and remains in force until your account is permanently closed.

These Terms should be read in conjunction with the zben7 Privacy Policy and the Responsible Gaming Policy, both of which are incorporated by reference into this agreement. In the event of a conflict between these Terms and any other document, these Terms shall prevail unless expressly stated otherwise.

zben7 may revise these Terms periodically. The most current version is always published at zben7.net/terms-conditions. The effective date displayed at the top of this document reflects the date of the most recent revision. Where changes are material, zben7 will notify registered players by email to the address held on their account. Your continued use of the Platform after any revision constitutes acceptance of the updated Terms.

These Terms are written in English. In the event of any translation being provided for convenience, the English-language version shall be the authoritative text for all legal and interpretive purposes.

To be eligible to register and use the zben7 Platform, you must satisfy all of the following conditions at all times during your use of the Platform:

• You are at least 18 years of age at the time of registration and at all subsequent times during which your account is active.
• You are accessing the Platform from a jurisdiction where online gambling is not explicitly prohibited by applicable law.
• You are acting on your own behalf and are not registering or placing wagers on behalf of any third party.
• You are not a current employee, contractor, consultant, or immediate family member of an employee of zben7 or any affiliated gaming provider whose games appear on the Platform.
• You have not previously had an account on the Platform that was closed for breach of these Terms, fraudulent activity, or responsible gaming self-exclusion.
• You are of sound mind and entering into this agreement voluntarily, without coercion.

zben7 conducts Know Your Customer (KYC) verification for all player accounts. As part of this process, you may be required to submit a copy of your National ID Card (NID), passport, or other government-issued identity document, along with proof of your date of birth. Accounts that fail to complete KYC verification within the required timeframe may be suspended until verification is completed.

If zben7 determines at any point that a player does not meet the eligibility criteria set out in this section, the account will be closed immediately. Any funds deposited by an ineligible player will be returned to the original payment source after deducting any winnings derived from wagers placed during the ineligible period, which shall be forfeited.

Each individual player is permitted to hold exactly one account on the zben7 Platform. Registering or operating more than one account — whether under your own name, a pseudonym, or the name of a third party — constitutes a serious breach of these Terms and will result in the immediate closure of all associated accounts and the forfeiture of any balances held within them.

When registering your account, you are required to provide accurate, complete, and up-to-date information. This includes your legal full name as it appears on your government-issued identity document, a valid email address that you own and control, your date of birth, and your current residential address in Bangladesh. Providing false or misleading registration information is a breach of these Terms and may constitute fraud.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. zben7 will never contact you by phone, email, or live chat to request your password. You must not share your login credentials with any other person. Any activity carried out through your account using your credentials will be treated as activity authorised by you, and you will be held responsible for all wagers, deposits, and withdrawals made through your account.

If you believe that your account has been accessed without your authorisation, you must notify the zben7 support team at [email protected] immediately. zben7 will investigate all reported unauthorised access incidents but cannot be held liable for losses resulting from your failure to keep your credentials secure.

• One account per person: Duplicate accounts will be closed and balances forfeited.
• Accurate information: All registration details must be truthful and current.
• Credential security: Never share your password with any individual or service.
• KYC compliance: Account verification documents must be submitted within 30 days of registration.
• Account updates: You must promptly notify zben7 of any change to your registered contact details.

All financial transactions on the zben7 Platform are conducted in Bangladeshi Taka (BDT). zben7 supports deposits and withdrawals through the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change without prior notice.

The minimum deposit amount is ৳300. There is no maximum single deposit limit, though transaction limits imposed by your chosen payment provider will apply. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your zben7 wallet within seconds of the transaction being confirmed by the payment provider. Bank transfer deposits may take up to 24 hours to be credited, depending on your bank's processing times.

Withdrawal requests are processed by the zben7 finance team within one to three business days of submission, subject to completion of KYC verification and any applicable bonus wagering requirements. Withdrawals will only be processed to the same payment method used for the corresponding deposit, in line with standard anti-money laundering procedures. zben7 reserves the right to request additional documentation before processing any withdrawal.

• Minimum deposit: ৳300 per transaction.
• Currency: All balances and transactions are denominated in BDT.
• Processing time: Withdrawals processed within 1–3 business days after KYC clearance.
• Same-source policy: Withdrawals returned to the original deposit payment method.
• No third-party payments: Deposits from and withdrawals to accounts belonging to third parties are strictly prohibited.
• Transaction records: You are responsible for maintaining your own records of all financial transactions.

zben7 is not responsible for delays or failures in payment processing that are attributable to the player's payment provider, network connectivity issues, or force majeure events. If a deposit fails to credit to your account within the expected timeframe, contact support at [email protected] with your transaction reference number.

zben7 offers a range of promotional incentives to both new and existing players, including welcome bonuses, reload bonuses, free bet credits, and seasonal promotions tied to events such as the BPL season, Pohela Boishakh, Eid, and Ramadan. All bonuses are credited in BDT directly to your platform wallet. Specific bonus terms, including eligible games, minimum deposit thresholds, and expiry dates, are published alongside each individual promotion.

All bonuses awarded by zben7 are subject to wagering requirements before the bonus amount or any winnings derived from bonus funds can be withdrawn. The applicable wagering multiplier is stated clearly in the promotional terms for each individual bonus. Unless explicitly stated otherwise, bonus funds must be wagered the required number of times using eligible games within the validity period before a withdrawal can be processed.

• One welcome bonus per player: The welcome bonus may only be claimed once per verified player identity, household address, and shared device or IP address.
• Wagering requirements apply: Bonus funds cannot be withdrawn until applicable wagering conditions are met in full.
• Expiry: Unclaimed or un-wagered bonuses expire within the stated validity window and are forfeited automatically.
• Game weighting: Different game categories may contribute different percentages towards wagering requirements. Live casino games and sports bets may contribute at a reduced rate compared to slots.
• Withdrawal restriction: Any withdrawal initiated while an active bonus is attached to your account will result in the automatic forfeiture of that bonus and any bonus-derived balance.

All wagers placed on the zben7 Platform are governed by the specific rules of the game or sporting event in question, which are published within the respective game or sports market interface. In the event of ambiguity, the platform rules take precedence over any verbal or written communication from a support agent.

For sports betting markets, including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and other sports offered on the Platform, settled results are final once officially declared by the relevant governing body — ICC, BCB, FIFA, or the relevant league authority. zben7 will not re-settle bets based on unofficial sources, social media reports, or player disputes arising after official settlement.

For casino games — including slots from Pragmatic Play, NetEnt, and Microgaming, live tables from Evolution Gaming and Ezugi, and fishing games such as Dragon Fishing and Dinner Delights — the outcome of each round is determined by a certified random number generator (RNG) or by the live dealer's actions under studio conditions. zben7 does not and cannot influence the outcome of any certified game.

• Bets are final: Once a wager is confirmed and accepted by the Platform, it cannot be cancelled or amended by the player.
• Minimum bet: Varies by game and market; displayed within each game interface.
• Maximum payout: A maximum single-event payout cap applies and is disclosed within the sportsbook rules section.
• Void bets: A bet may be declared void at zben7's discretion in cases of obvious error, technical malfunction, or where the event is abandoned before reaching the settled result threshold.
• In-play betting: In-play wagers are accepted subject to real-time availability. zben7 reserves the right to suspend in-play markets at any time without notice.
• Disconnection policy: In the event of a technical disconnection during a live game round, the round outcome will be settled according to the game provider's recorded server result, which is the authoritative record.

The following activities are strictly prohibited on the zben7 Platform. Engaging in any of the following constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of funds, and potential legal action:

• Fraudulent deposits: Initiating chargebacks, using stolen or unauthorised payment credentials, or misrepresenting the source of deposited funds.
• Identity fraud: Registering an account under a false identity, impersonating another person, or providing forged KYC documentation.
• Collusion: Co-ordinating with other players to gain an unfair advantage in any game, particularly in poker or live dealer table games.
• Bonus abuse: Creating multiple accounts to claim bonuses more than once, exploiting wagering requirement loopholes, or engaging in arbitrage betting strategies solely to extract bonus value.
• Automated play: Using bots, scripts, automated software, or any artificial intelligence tool to interact with the Platform without human involvement.
• Money laundering: Using the Platform to deposit, layer, or withdraw funds for the purpose of disguising the proceeds of criminal activity. zben7 is obligated to report suspicious financial activity in accordance with applicable anti-money laundering standards.
• Technical exploitation: Attempting to exploit software bugs, glitches, or technical errors in the Platform or any game for financial gain. Any winnings derived from such exploitation will be voided.
• Harassment: Using live chat, email, or any other Platform channel to harass, threaten, or abuse zben7 staff or other players.

zben7 employs automated monitoring systems and manual review processes to detect prohibited conduct. Players found to be engaged in any of the activities listed above will have their accounts closed without prior notice, their balances held pending investigation, and — where evidence of fraud or money laundering exists — will be reported to the relevant law enforcement authorities.

zben7 reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, for any of the following reasons: breach of these Terms, reasonable suspicion of fraudulent activity, failure to complete KYC verification within the required timeframe, or at the player's own written request submitted to [email protected].

Players who wish to close their account voluntarily may do so at any time by contacting the zben7 support team. Upon account closure, any remaining real-money balance (excluding bonus funds and wagering-requirement-locked amounts) will be returned to the player's registered payment method within five business days, subject to identity verification.

For responsible gaming self-exclusion requests, the account will be suspended immediately upon receipt of the request. Self-exclusion periods of 1 week, 1 month, 6 months, or permanent closure are available. During a self-exclusion period, the account cannot be reactivated under any circumstances until the exclusion period has expired. Players seeking immediate self-exclusion should contact support at [email protected] and request urgent account restriction.

• Voluntary closure: Requests processed within 2 business days; remaining real-money balance returned within 5 business days.
• Self-exclusion: Effective immediately upon request; irreversible for the duration of the exclusion period.
• Closure for breach: Balances may be held pending investigation; forfeiture applies where fraud is established.
• Deceased players: In the event of a player's death, verified next-of-kin may submit a written request to recover any remaining real-money balance held on the account.

zben7 will retain account records — including registration details, transaction history, and KYC documentation — for a minimum of five years following account closure, in accordance with applicable data retention standards. Please refer to the zben7 Privacy Policy for full details on how your data is stored, used, and protected after account closure.